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Role in Fashion: Russian speaking Brand Ambassador and Customer Care Consultant
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We are looking for a passionate, motivated and resourceful Brand and Customer Care Assistant to work for our client, a leading luxury fashion company based in London. The company is offering a modern, friendly and vibrant environment with the possibility to progress. 
Your primary focus will be developing and nurturing a strong relationship of trust and rapport to best understand customer need and challenges in order to provide them with the very best support. 

Responsibilities: 

* Providing high standards of customer support via telephone, email, live chat and social media contact 
* Ensuring a totally seamless customer experience and providing product advice 
* Liaising with customers with regards to returns, order status and providing general timeline logistics information 
* Ensuring ongoing client satisfaction by managing client expectations and resolving complaints
* Researching the best options to meet and exceed customer requirements 
* Daily management of internal database
* Always go above and beyond customer requests 
* Liaising with the shipping department to solve issues raised by customers with regard to either orders or returns 
* Assisting the finance department with customers on security checks (calls or emails) and any accounting enquiries and flag accounting issues raised by customers 

Requirements: 

* Fluent in Russian and English (both spoken and written)
* Excellent communication and interpersonal skills
* Excellent time management skills with the ability to multi-task in a fast paced and dynamic work environment 
* Proactive and resourceful approach to tasks and problem solving
* Previous luxury customer service experience 

Package offered:

* Competitive salary
* Monthly performance bonus
* Career progression and development
* 33 days of holidays
* Excellent Employee discount
* Healthcare and travel insurance
* Contributory pension scheme
* Annual Employee sale

If the above role would be of your interest please email your CV to Mariola at mariola@ablrecruitment.com 
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